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CivicHR | Applicant Tracking System (civicplushrms.com)
Details: Starts at: $16.91/hr. ($35,180) with no prior Municipal Court experience. We will train! This a great career opportunity with no degree requirement. Higher rates of pay are offered to TCCA certified Municipal Court Clerks. Accepting applications until 6/26/2022
Under the general supervision of the Court Administrator and his/her designee, work involves daily public contact requiring tact and diplomacy with excellent customer service in processing a wide variety of court cases of the Lakeway Municipal Court.
Reports to: Court Administrator
MAIN JOB TASKS AND RESPONSIBILITIES
- · Collects public funds at the Municipal Court service window by receiving cash, checks, money orders, and credit card payments in person, by mail, drop box, and online; issues receipts and credits payments on account for fines and other Court-related business for transactions requiring knowledge of payment and status codes, regulations, and departmental policy.
- · Attends walk-in customers and receives court documents from the general public, defendants, and attorneys. Provides public information and customer service assistance by explaining court procedures and the different options available to defendants in person, by telephone, mail, e-mail or fax. Refers customers to appropriate staff for assistance with sensitive and private matters.
- · Processesonline payments and enters notes in the case management system to release paid violations.
- · Exercises, initiative, judgment, and discretion when handling confidential and sensitive information.
- · Verifies daily collections of court fines and fees.
- · Processes and reviews community service orders, verify completion of community service hours, submittal to the court, dates, and closes the case.
- · Prepares and mails appropriate court case letters and documentation to defendants.
- · Processes daily recording of case disposition, court orders, and arrangements in the case management system.
- · Answers inquiries or questions concerning court matters in person, by telephone, mail, e-mail, or fax.
- · Explains procedures, options and forms to parties in case.
- · Verifies insurance coverage and updates/closes file.
- · Provides other general office services as required.
- · Performs other duties that support the overall objective of the position as assigned by the Supervisor.
· Conveys a positive professional image by action, communication, and appearance.
· Regular, reliable, and punctual attendance is an essential function of this job.
· Contributes to team effort by performing other duties as assigned by Supervisor.
· Follows Judge’s Standing Orders and performs duties ethically following the Judicial Cannons.
· Must adhere to City/Departmental Policies and Procedures and follow Security and Safety Regulations.
EDUCATION AND EXPERIENCE
- · High school diploma.
- · Knowledge of computers and standard office practices and procedures, information systems, and Microsoft Office based programs with accurate and high-speed data entry; administrative or clerical experience is desirable; customer service; and cashiering.
- · Minimum of three (3) years of general clerical/office experience.
CERTIFICATIONS, LICENSES AND SPECIAL REQUIREMENTS
- · Valid Texas Class C Driver’s License with a satisfactory driving record, as defined by City policy.
- · Proof of citizenship and/or eligibility to legally work in the United States.
- · Municipal Court Clerk Certification preferred or must obtain Court Clerk Certification Level I
within 18 months of hire. Certification must be maintained to continue employment.
KNOWLEDGE, SKILLS, AND ABILITIES
- Basic knowledge of ordinances, statutes, and laws within the scope of the Municipal Court’s jurisdiction.
- Knowledge of computer-aided databases, including accepted rules for access, use, and dissemination of data.
- Knowledge of office practices, procedures, and equipment, including filing systems, telephone techniques, and letter and report writing.
- Requires business mathematics skills to compute sums and calculations.
- Must be skilled in using and troubleshooting various standard office machines and equipment.
- Requires sufficient skill using the English language, grammar, spelling, punctuation, proofreading/editing, to prepare routine correspondence.
- Requires skill in communicating/explaining Court procedures in the English language.
- Requires sufficient human relations skills to present a positive image of the department, convey information to others, and use patience and sensitivity in dealing with a diverse population that can be hostile and confronting.
- Ability to learn and perform all of the duties of the job efficiently and in an open environment with interruptions and distractions.
- Ability to learn, interpret, explain, and apply knowledge of the department’s organization, operations, programs, functions, and specialized terminology when performing assignments.
- Ability to work as a contributing member of a team, work productively and cooperatively with other departments and external customers, and convey a positive image of the City and its services.
- Ability to operate a computer to produce routine correspondence and reports, and type/keyboard accurately with Microsoft office applications; learn and proficiently utilize new computer applications, including Incode software.
- Ability to answer adequately, present information, and respond to questions from the general public with professionalism.
- Ability to maintain the confidentiality of private and sensitive information.
- Ability to plan, organize, and prioritize work to meet deadlines and timelines; perform multiple tasks; work with frequent changes in priorities.
- Discern and observe the needs of the public. Accurately count cash and give the correct change; record transactions, and keep accurate records.
- Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals.
WORKING CONDITIONS and PHYSICAL REQUIREMENTS
- · Work is confined mainly to an office setting where some security/safety considerations exist from emotional and argumentative or hostile customers.
- · Hours are typically set but may vary as assigned by Supervisor.
· Work requires travel, including overnight stays involving training and conducting City business.
- Must be able to sit or stand for long periods answering phones, assisting defendants, performing computer work, filing, copying, scanning, and performing other clerical work.
- Requires manual and finger ability to write, use a pointing device and keyboard at an advanced rate, and to operate other standardized office equipment, requiring repetitive motions.
- Must possess general manual ability to operate a computer, office machines, perform filing and other office functions, and reach with hands or arms.
- Must be able to move about an office, bend or stoop, retrieve files, lift books or other materials, use step-stools and step-ladders to store and retrieve items of various sizes, shapes, and forms weighing up to 30 pounds.
- Must possess mental acuity for attention to accuracy and detail.
- Must see and hear in the normal visual/audio range with or without correction.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
This job description may be changed at any time.
City of Lakeway is committed to compliance with the American Disabilities Act & Amendments Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please contact the Human Resources Department at (512) 314-7508.
The City of Lakeway is an Equal Opportunity Employer.