DEPUTY COURT CLERK

Apply Online at - Lakeway-tx.gov/jobs

Hiring Range: $18.76/hr ($39,020/yr.) and up depending on experience and qualifications.

BENEFITS

Retirement 7%, 2:1 City Match with TMRS

Group Medical & Dental Insurance

Icentives

• Bilingual in Spanish Pay
• Longevity Pay

Annual Leave Accruals

• 13 Paid Holidays
• 96 Hours Vacation
• 96 Hours Sick
• 16 Hours Personal Time

Qualifications

• REQUIRED EXPERIENCE, EDUCATION, CERTIFICATES AND/OR LICENSES
• High school graduate or equivalent (GED)
• Minimum of three (3) years of experience of general clerical/office experience
• Certification must be maintained to continue employment
• Must possess and maintain a valid Texas Class C driver's license and a satisfactory driving record, as defined by City policy
• Proof of citizenship and/or eligibility to legally work in the United States
• Successfully pass a criminal history background check
• Basic knowledge of ordinances, statutes, and laws within the scope of the Municipal Courts jurisdiction
• Knowledge of computer-aided databases; including accepted rules for access; use; and dissemination of data
• Knowledge of office practices; procedures; and equipment; including filing systems; telephone techniques; and letter and report writing
• Requires business mathematics skills to compute sums and calculations
• Must be skilled in using and troubleshooting various standard office machines and equipment
• Requires sufficient skill using the English language; grammar; spelling; punctuation; proofreading/editing; to prepare routine correspondence
• Requires skill in communicating/explaining Court procedures in the English language
• Requires sufficient human relations skills to present a positive image of the department; convey information to others; and use patience and sensitivity in dealing with a diverse population that can be hostile and confronting
• Ability to learn and perform all the duties of the job efficiently and in an open environment with interruptions and distractions
• Ability to learn; interpret; explain; and apply knowledge of the departments organization; operations; programs; functions; and specialized terminology when performing assignments
• Ability to work as a contributing member of a team; work productively and cooperatively with other departments and external customers; and convey a positive image of the City and its services
• Ability to operate a computer to produce routine correspondence and reports; and type/keyboard accurately with Microsoft office applications; learn and proficiently utilize new computer applications; including Incode software
• Ability to answer adequately; present information; and respond to questions from the public with professionalism
• Ability to maintain the confidentiality of private and sensitive information
• Ability to plan; organize; and prioritize work to meet deadlines and timelines; perform multiple tasks; work with frequent changes in priorities
• Discern and observe the needs of the public. Accurately count cash and give the correct change; record transactions; and keep accurate records
• Ability to add; subtract; multiply and divide into all units of measure; using whole numbers; common fractions; and decimals
• Must possess general manual ability to operate the computer; standardized office equipment requiring repetitive motions; perform filing or other office functions; and reach with hands or arms
• Must be able to move about an office; bend or stoop; retrieve files; lift books or other materials; use step-stools and step-ladders to store and retrieve items of various sizes; shapes; and forms weighing up to 30 pounds
• Must possess mental acuity for attention to accuracy and detail
• Must see and hear in the normal visual/audio range with or without correction

Benefits

• Benefit flyer: 2025-2026-Benefit-Recap Hiring range: $18.76/hr
• ($39,020) and up based on experience and qualifications

Responsibilities

• Under the general supervision of the Court Administrator and his/her designee work involves daily public contact requiring tact and diplomacy with excellent customer service in processing a wide variety of court cases of the Lakeway Municipal Court
• Reports to: Court Administrator
• Supervises: none
• Collects public funds at the Municipal Court service window by receiving cash; checks; money orders; and credit card payments in person; by mail; drop box; and online; issues receipts and credits payments on account for fines and other Court-related business for transactions requiring knowledge of payment and status codes; regulations; and departmental policy
• Attends walk-in customers and receives court documents from the public; defendants; and attorneys
• Provides public information and customer service assistance by explaining court procedures and the different options available to defendants in person; by telephone; mail; e-mail or fax
• Refers customers to appropriate staff for assistance with sensitive and private matters
• Processes online payments and enters notes in the case management system to release paid violations
• Exercises; initiative; judgment; and discretion when handling confidential and sensitive information
• Verifies daily collections of court fines and fees
• Processes and reviews community service orders; verify completion of community service hours; submittal to the court; dates; and closes the case
• Prepares and mails appropriate court case letters and documentation to defendants
• Processes daily recording of case disposition; court orders; and arrangements in the case management system
• Answers inquiries or questions concerning court matters in person; by telephone; mail; e-mail; or fax
• Explains procedures; options and forms to parties in case
• Verifies insurance coverage and updates/closes file
• Provides other general office services as required
• Performs other duties that support the overall objective of the position as assigned by the Supervisor
• Conveys a positive professional image by action; communication; and appearance
• Regular, reliable, and punctual attendance is an essential function of this job
• Contributes to team effort by performing other duties as assigned by Supervisor
• Follows Judges Standing Orders and performs duties ethically following the Judicial Cannons
• Must adhere to City/Departmental Policies and Procedures and follow Security and Safety Regulations
• Work is confined mainly to an office setting where some security/safety considerations exist from emotional argumentative or hostile customers
• The schedule is primarily Monday Friday; 8:00 am 5:00 pm; but requires flexibility in schedule to work night courts; and occasional weekends for special events such as Warrant Roundup
• Work requires travel; including overnight stays involving training and conducting City business
• Must be able to sit or stand for long periods answering phones; assisting defendants; performing computer work; filing; copying; scanning; and performing other administrative work

Job description

Under the general supervision of the Court Administrator and his/her designee work involves daily public contact requiring tact and diplomacy with excellent customer service in processing a wide variety of court cases of the Lakeway Municipal Court.

REPORTING RELATIONSHIPS

Reports to: Court Administrator

Supervises: none

MAIN JOB TASKS AND RESPONSIBILITIES
• Collects public funds at the Municipal Court service window by receiving cash; checks; money orders; and credit card payments in person; by mail; drop box; and online; issues receipts and credits payments on account for fines and other Court-related business for transactions requiring knowledge of payment and status codes; regulations; and departmental policy.
• Attends walk-in customers and receives court documents from the public; defendants; and attorneys. Provides public information and customer service assistance by explaining court procedures and the different options available to defendants in person; by telephone; mail; e-mail or fax. Refers customers to appropriate staff for assistance with sensitive and private matters.
• Processes online payments and enters notes in the case management system to release paid violations.
• Exercises; initiative; judgment; and discretion when handling confidential and sensitive information.
• Verifies daily collections of court fines and fees.
• Processes and reviews community service orders; verify completion of community service hours; submittal to the court; dates; and closes the case.
• Prepares and mails appropriate court case letters and documentation to defendants.
• Processes daily recording of case disposition; court orders; and arrangements in the case management system.
• Answers inquiries or questions concerning court matters in person; by telephone; mail; e-mail; or fax.
• Explains procedures; options and forms to parties in case.
• Verifies insurance coverage and updates/closes file.
• Provides other general office services as required.
• Performs other duties that support the overall objective of the position as assigned by the Supervisor.
• Conveys a positive professional image by action; communication; and appearance.
• Regular, reliable, and punctual attendance is an essential function of this job.
• Contributes to team effort by performing other duties as assigned by Supervisor.
• Follows Judges Standing Orders and performs duties ethically following the Judicial Cannons.
• Must adhere to City/Departmental Policies and Procedures and follow Security and Safety Regulations.

REQUIRED EXPERIENCE, EDUCATION, CERTIFICATES AND/OR LICENSES
• High school graduate or equivalent (GED).
• Minimum of three (3) years of experience of general clerical/office experience.
• Municipal Court Clerk Certification preferred or must obtain Court clerk Certification Level I within 18 months of hire. Certification must be maintained to continue employment.
• Knowledge of computers and standard office practices and procedures, information systems, and Microsoft Office based programs with accurate and high-speed data entry, administrative or clerical experience is desirable, customer service, and cashiering.
• Bilingual in English-Spanish, preferred.
• Must possess and maintain a valid Texas Class C driver's license and a satisfactory driving record, as defined by City policy.
• Proof of citizenship and/or eligibility to legally work in the United States.
• Successfully pass a criminal history background check.

KNOWLEDGE, SKILLS, AND ABILITIES
• Basic knowledge of ordinances, statutes, and laws within the scope of the Municipal Courts jurisdiction.
• Knowledge of computer-aided databases; including accepted rules for access; use; and dissemination of data.
• Knowledge of office practices; procedures; and equipment; including filing systems; telephone techniques; and letter and report writing.
• Requires business mathematics skills to compute sums and calculations.
• Must be skilled in using and troubleshooting various standard office machines and equipment.
• Requires sufficient skill using the English language; grammar; spelling; punctuation; proofreading/editing; to prepare routine correspondence.
• Requires skill in communicating/explaining Court procedures in the English language.
• Requires sufficient human relations skills to present a positive image of the department; convey information to others; and use patience and sensitivity in dealing with a diverse population that can be hostile and confronting.
• Ability to learn and perform all the duties of the job efficiently and in an open environment with interruptions and distractions.
• Ability to learn; interpret; explain; and apply knowledge of the departments organization; operations; programs; functions; and specialized terminology when performing assignments.
• Ability to work as a contributing member of a team; work productively and cooperatively with other departments and external customers; and convey a positive image of the City and its services.
• Ability to operate a computer to produce routine correspondence and reports; and type/keyboard accurately with Microsoft office applications; learn and proficiently utilize new computer applications; including Incode software.
• Ability to answer adequately; present information; and respond to questions from the public with professionalism.
• Ability to maintain the confidentiality of private and sensitive information.
• Ability to plan; organize; and prioritize work to meet deadlines and timelines; perform multiple tasks; work with frequent changes in priorities.
• Discern and observe the needs of the public. Accurately count cash and give the correct change; record transactions; and keep accurate records.
• Ability to add; subtract; multiply and divide into all units of measure; using whole numbers; common fractions; and decimals.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS
• Work is confined mainly to an office setting where some security/safety considerations exist from emotional argumentative or hostile customers.
• The schedule is primarily Monday Friday; 8:00 am 5:00 pm; but requires flexibility in schedule to work night courts; and occasional weekends for special events such as Warrant Roundup.
• Work requires travel; including overnight stays involving training and conducting City business.
• Must be able to sit or stand for long periods answering phones; assisting defendants; performing computer work; filing; copying; scanning; and performing other administrative work.
• Must possess general manual ability to operate the computer; standardized office equipment requiring repetitive motions; perform filing or other office functions; and reach with hands or arms.
• Must be able to move about an office; bend or stoop; retrieve files; lift books or other materials; use step-stools and step-ladders to store and retrieve items of various sizes; shapes; and forms weighing up to 30 pounds.
• Must possess mental acuity for attention to accuracy and detail.
• Must see and hear in the normal visual/audio range with or without correction.